FAQ’s
Frequently Asked Questions

1. What types of products do you specialise in hotels?

We specialise in a wide range of customised products, including luxury amenities, packaging, bespoke soft furnishings, high-quality trolleys, branded merchandise, custom-designed decor items, artistry and completely new idea development. We focus on delivering products that enhance the guest experience and align with the hotel's brand identity.

2. How do you ensure the quality of your products?

Quality is at the core of our process. We source the finest materials, collaborate with expert craftsmen, and perform rigorous quality control checks at every stage of production. Our products undergo thorough testing to meet the highest industry standards.

3. Can you work with our hotel's design team to create bespoke products?

Absolutely. We frequently collaborate with hotel design teams to create customised products that align perfectly with their vision. We offer design consultation, prototype development, and iterative refinement to ensure the final product meets your precise specifications.

4. What is the typical timeline for developing and delivering customised products?

The timeline varies depending on the complexity and quantity of the products. Generally, our process from initial consultation to final delivery can range from 8 to 12 weeks. We work closely with our clients to meet their project deadlines.

5. Do you offer eco-friendly and sustainable product options?

Yes, sustainability is important to us. We offer a variety of eco-friendly options, including products made from recycled or renewable materials, and we can tailor our sourcing and production methods to meet your sustainability goals.

6. Can you handle large-scale orders for multiple hotel locations?

Yes, we are equipped to manage large-scale orders across multiple locations. Our logistics team ensures that products are delivered on time and according to your distribution needs, whether for a single property or a chain of hotels.

7. What is your process for handling custom branding and logos?

We offer a full range of customisation services, including the integration of logos, brand colors, and other brand elements into the products. Our design team works with you to ensure that your brand is represented consistently and elegantly across all products.

8. What are your payment terms and conditions?

We offer flexible payment terms tailored to the needs of our clients. Typically, we require payment upon initial delivery, we also offer an option to draw-down your stock over the course of the agreement period. Specific terms and conditions can be discussed during the contract negotiation phase.

9. How do you handle product samples and prototypes?

We can provide product samples and prototypes as part of our development process. Samples are created after the initial design phase and can be adjusted based on feedback. Prototyping ensures that the final product meets your expectations before full-scale production begins.

10. What support do you offer after product delivery?

We stand by the quality of our products and offer comprehensive post-delivery support. This includes addressing any issues, managing replacements if necessary, and providing guidance on product care. We are committed to your satisfaction long after the delivery.

11. Can you assist with product installation at our hotel?

Yes, we can provide installation services or work with your team to ensure that products are set up correctly and efficiently. This is particularly relevant for items like art installations or larger decor pieces.

12. How do you handle confidentiality and exclusivity?

We understand the importance of confidentiality and are committed to protecting your proprietary designs and concepts. We can also discuss exclusivity agreements to ensure that your custom products remain unique to your brand.

13. Do you offer ongoing product development for seasonal or special events?

Yes, we can assist with developing customized products for seasonal changes, special events, or promotional campaigns. Whether it's holiday-themed amenities or products for a special event, we can create items that match the occasion.

14. What regions do you serve?

We serve 4 & 5-star hotels throughout the Asia Pacific region and beyond, with a logistics network capable of handling international shipments. No matter where your property is located, we can deliver high-quality customised products to your doorstep.

15. How can we get started with a custom product order?

Getting started is easy. Simply contact us to schedule a consultation, where we’ll discuss your needs, timelines, and vision. From there, we’ll guide you through the design, development, and delivery process to ensure a seamless experience.